Receptionist
Main Center Airport Heights
Receptionist
Full Time • Main Center Airport Heights
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Competitive salary
BLOOD BANK OF ALASKA POSITION DESCRIPTION
Position Title: Receptionist
Department: Collections
Position(s) Supervised: None
POSITION SUMMARY
Operates multi-line telephone system to answer incoming calls; directs callers to appropriate
personnel by performing the following duties; completes a variety of administrative duties. Greet, register and assist donors/visitors present at this location.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Responsibilities:
- Answer the telephone, route calls promptly, take and forward messages as necessary
- Greet and register donors promptly; assist them or direct them to the appropriate person
- Greet visitors, assist them or direct them to the appropriate person
- Complete clerical/word processing work as assigned.
- Provide additional administrative help as necessary to the Donor Services staff.
- Keep reception and donor waiting area neat and organized (keep papers filed, Canteen area stocked and clean.
- Remain in the reception area during normal hours of operation
- Perform donor recruitment tasks as necessary
- Other duties as assigned and trained/qualified to perform.
CUSTOMER INTERACTION/PROBLEM SOLVING
Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner.
QUALIFICATION REQUIREMENTS
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Able to stand
And/or sit for long periods of time and lift up to 50lbs.
GENERAL KNOWLEDGE, SKILLS AND ABILITIES
- Must have strong telephone manners and communication skills.
- Maintain the confidentiality of donors and personnel.
- Demonstrated ability to provide excellent customer service skills.
- Ability to work as part of a team.
- Excellent attention to detail.
- Ability to represent the Blood Bank of Alaska in a professional manner at all times.
- Ability to maintain a calm demeanor in stressful situations
- Ability to follow written procedures
- Ability to prioritize workflow to process time-sensitive material.
EDUCATION
H.S. Diploma or equivalent. Some computer experience preferred. Knowledge of Microsoft Word.
EXPERIENCE
Previous experience working in a fast paced environment preferred.
CERTIFICATES, LICENSES, ETC.
Driver’s License required.
WORK ENVIRONMENT
Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Hours of work will be established by supervisor.
Compensation: $16.00 per hour
Blood Bank of Alaska is a family of over one hundred dedicated staff from various backgrounds and expertise. Our focus on innovation and donor satisfaction is at the core of everything we do.
Blood Bank of Alaska is more than just a blood center. It is home to a talented team of professionals. BBA strives to provide benefits beyond a salary because our employees are essential to our success.
For more than 60 years, Blood Bank of Alaska has been at the forefront of Alaska healthcare ensuring that medical facilities across the state have a safe and adequate blood supply. More than 2,000 volunteer blood donors visit a BBA blood center every month in order to supply blood in case of accidents, trauma, heart surgery and treatment of diseases such as cancer. Blood Bank of Alaska collected 682 units the first year of operation in 1962 and we now collect over 20,000 units a year and ship those units thousands of miles throughout the state from Barrow to Juneau.
Benefits
Health Insurance
Each year, you have the opportunity to choose the health and insurance benefits that are right for you and your family. You have choices in these areas:
· Medical
· Dental
· Vision
· Life Insurance
· Disability Insurance
· Health Savings Account
Wellness
Your health matters to us. BBA provides a comprehensive wellness program that will help you improve your health, achieve your individual goals, and make wellness a part of everyday life for you and your family.
Retirement
Blood Bank of Alaska provides retirement benefits designed to help you achieve your future retirement goals:
· 401(k) plan: a savings plan with matching contributions from BBA
Work/Life Benefits
We believe that work is important, but balance is essential. BBA provides several programs designed to help achieve this balance for our team members:
· Paid Annual Leave
· Educational Assistance
· Employee Assistance Programs
· Service Awards
· Employee Discounts on Cell Phones (Other Items As Available)
BBA is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, disability, marital/veteran status or any other legally protected status. Those individuals seeking assistance in the recruitment process are strongly encouraged to contact our Human Resource Department.
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